Do you sell Nationwide?

Yes, we are pleased to confirm that we offer nationwide sales & shipping! Please note that we operate 24 Hrs. and provide a next day service to deliver via third party and we apologize for any inconvenience or delays caused.

Where do you ship from?

We ship all of our orders from the West Midlands, UK, where our location is based. We are only 5 mins away from the main Royal Mail dispatch / distribution office within the region.

How do I get a refund on an item ?

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management or contact us providing your order number.

Can I return an item free of charge?

We offer a refund on any items returned to us within 14 days of the delivery date, excluding any delivery costs. To request a return, go to Order Management or contact us providing your order number.

Do you sell Spare / Replacement Parts?

Yes we do sell a wide range of new and refurbished replacement parts! Laptop chargers, Screens, motherboards, PSU, other hardware, Please view our range of products available in our Main store.

Do you provide Network Services?

We can provide the solutions you require for all your networking problems, whether residential or commercial, our dedicated engineers are ready to engage their expertise.

Can I have a Device Repaired Same Day?

We offer a same day service for most device repairs, usually once available to us within 1-4 hour of the delivery time, excluding any delivery delays as a result of supplier(s) or third party(s).

How long does it take for Device Repairs?

We offer a same day service for most device repairs, Commercial & Residential clients. Please visit our related services pages to find out more or contact us for assistance regarding your issues.

Do you do Call Out Service?

Yes, we are pleased to confirm that we offer 24Hrs. Call Out Services! Please note that there is a charge for our Call Out Service. Rates are calculated based on location and the services requested.

What areas / locations do you provide your services?

We provide consistent Top Quality Products & Services to both commercial and residential clients nationwide. For more Information, please visit our contact page or feel free to make an enquiry.

Can I request a service?

We offer a self controlled booking system which allows you to choose a service and arrange an appointment to suite your convenience. For more information, visit our Appointments page.

Do I need to book an appointment to visit?

No, we operate a 24Hr provision of services system which covers the normal working day, out of hours services, emergency call out services, etc. Contact us for more info prior to visiting our location.

Will I have warranty for my device repairs?

We provide a guaranteed 18 Months on all of our repairs which ensures you have the peace of mind, where there are circumstances which VOID the terms of warranty, this would usually be disclosed / discussed with clients prior.

Do I receive warranty with an item purchased?

We offer an 18 months warranty period for all devices purchased from or supplied by DTECPC CO UK considering the terms of warranty are still valid on the date and time of when the request was initially submitted.

Can I see / watch my device being Repaired?

We do get similar requests from some clients which we can allow, considering the convenience, free of other clients, if we have the space to accommodate at the time of request.

What Payment methods do you accept?

We accept most methods of payment to make things more convenient and meet your requirements. Fast & Easy Payments via Cash / Debit Card / Credit Card / E-Transfer / PayPal / Crypto / etc. Please contact support for more information regarding payments.

How do I sign up / register for membership?

We offer a membership / loyalty discount scheme. Your opportunity to save up to 15% on repairs and purchases. For more information, visit our Membership Zone. Both commercial & residential memberships are available. Commercial contracts tailored for you.

Do you have available parking spaces at your location?

We have a few spaces, alternatively, residential street parking rules apply during the normal working day, Call out services also available. Contact us for more info prior to visiting our location.

What is your location?

We are located 2 miles away from the Wolverhampton city Centre, in the Bushbury area. Emerson Road, WV10 8DA. For directions, we are available via any map feature by searching our name or address. link available here – https://maps.app.goo.gl/GjoZ6WZt8garX59R9

How do I know when my repairs are completed?

We keep all our clients in the know with constant communication via email, text messaging, phone call, WhatsApp etc. with images or video, whichever is more convenient from the date and time of when the device was initially collected / delivered.